Stichworte satisfying customers

Stichworte: satisfying customers

Which term refers to the process of getting goods and services to customers?

Which term refers to the process of getting goods and services to customers?

In delivering value to customers, which of the four ps is the most important?

In delivering value to customers, which of the four ps is the most important?

Is communicating directly with potential customers to determine and satisfy their needs?

Is communicating directly with potential customers to determine and satisfy their needs?

Which of the following strategies helps provide quality service to customers?

Which of the following strategies helps provide quality service to customers?

The goal of advertising is to get the customers heads, hearts, and pocketbooks

The goal of advertising is to get the customers heads, hearts, and pocketbooks

Which service enables customers to audit and monitor changes in aws resources?

Which service enables customers to audit and monitor changes in aws resources?

To satisfy customers, a(n) ________ marketer finds a stated need and fills it.

To satisfy customers, a(n) ________ marketer finds a stated need and fills it.

An accounts receivable ledger contains information about a companys customers.

An accounts receivable ledger contains information about a companys customers.

A specifically details how you plan to find customers and to sell your product

A specifically details how you plan to find customers and to sell your product

Which of the following types of system would you use to manage relationship with your customers?

Which of the following types of system would you use to manage relationship with your customers?

Which of the following is a step in determining how customers decide to buy a product

Which of the following is a step in determining how customers decide to buy a product

Which of the following is the most effective way to build trust with customers?

Which of the following is the most effective way to build trust with customers?

Which of the following categories influence a customers problem solving process

Which of the following categories influence a customers problem solving process

A category of data such as a customers name, city, state, or phone number is called a _____.

A category of data such as a customers name, city, state, or phone number is called a _____.

Which of the following is not one of the physical needs of customers in lodging?

Which of the following is not one of the physical needs of customers in lodging?

________ refers to the individuals who build and maintain relationships with customers.

________ refers to the individuals who build and maintain relationships with customers.

How can Manager ensure that the staff continues to provide quality service to customers?

How can Manager ensure that the staff continues to provide quality service to customers?

Which of the following cloud computing characteristics gives customers elasticity

Which of the following cloud computing characteristics gives customers elasticity

What is the process of grouping potential customers into homogeneous groups called?

What is the process of grouping potential customers into homogeneous groups called?

Which of the following examples would customers least likely consider a destination store?

Which of the following examples would customers least likely consider a destination store?

Examples of preparing customers for service encounters include all of the following EXCEPT

Examples of preparing customers for service encounters include all of the following EXCEPT

Is a brief description of the companys fundamental purpose for its customers and society?

Is a brief description of the companys fundamental purpose for its customers and society?

When a lower price is the main reason for customers to buy from one business over another

When a lower price is the main reason for customers to buy from one business over another

Is the forces close to the company that affect its ability to serve its customers?

Is the forces close to the company that affect its ability to serve its customers?

True or false? a good employee should care about the way he or she treats customers.

True or false? a good employee should care about the way he or she treats customers.

Is any direct and personal communication with customers to assess and satisfy their needs.

Is any direct and personal communication with customers to assess and satisfy their needs.

The ability to produce a unique product exactly to a particular customer’s requirements.

The ability to produce a unique product exactly to a particular customer’s requirements.

What is it called when a firm charges different prices to different groups of customers?

What is it called when a firm charges different prices to different groups of customers?

What is the name of the process in which customers collaborate in product design often providing additional value to the firms customers?

What is the name of the process in which customers collaborate in product design often providing additional value to the firms customers?

Which of the following best presents the bad news in a message refusing a customers claim

Which of the following best presents the bad news in a message refusing a customers claim

What is the first thing a salesperson should do while dealing with a customers complaint?

What is the first thing a salesperson should do while dealing with a customers complaint?

Among the stages that customers go through in adopting a new product are all of the following EXCEPT

Among the stages that customers go through in adopting a new product are all of the following EXCEPT

The estimated price that potential customers are willing to pay for a product or service is the

The estimated price that potential customers are willing to pay for a product or service is the

Which of the following controls would an entity most likely use to assist in satisfying the completeness?

Which of the following controls would an entity most likely use to assist in satisfying the completeness?

Which of the following controls would an entity most likely use to assist in satisfying the valuation assertion related to long term investments?

Which of the following controls would an entity most likely use to assist in satisfying the valuation assertion related to long term investments?

Which of the following analyzes a companys business processes and is useful for determining how do you create the greatest possible value for customers?

Which of the following analyzes a companys business processes and is useful for determining how do you create the greatest possible value for customers?

When a firm charges different prices to different groups of customers it may be at use of?

When a firm charges different prices to different groups of customers it may be at use of?

Establishing and communicating the value of products and services to prospective customers

Establishing and communicating the value of products and services to prospective customers

Online seminars used to create leads and to give information to prospective customers are known as

Online seminars used to create leads and to give information to prospective customers are known as

A ________ delivered by a product is the outcome that motivates a customers buying behavior.

A ________ delivered by a product is the outcome that motivates a customers buying behavior.

Which tests best determines whether customers would like or be inclined to purchase a new products?

Which tests best determines whether customers would like or be inclined to purchase a new products?

Which of the following is a measure of the percentage of customers who defect over a given period of time group of answer choices?

Which of the following is a measure of the percentage of customers who defect over a given period of time group of answer choices?

A differentiation strategy is based on creating a product that customers perceive as being:

A differentiation strategy is based on creating a product that customers perceive as being:

Approach to business that focuses on satisfying customers as the means of achieving profit goals.

Approach to business that focuses on satisfying customers as the means of achieving profit goals.

Pricing techniques that create an image of a product and to entice customers to buy are strategies.

Pricing techniques that create an image of a product and to entice customers to buy are strategies.

What is the immediate environment surrounding a firm including suppliers Customers rivals in the lake?

What is the immediate environment surrounding a firm including suppliers Customers rivals in the lake?

When a company chooses a group of customers to serve, it is engaging in which of the following?

When a company chooses a group of customers to serve, it is engaging in which of the following?

Many chatbot services provide support to employees and management rather than to customers.

Many chatbot services provide support to employees and management rather than to customers.

Do you agree with the idea that customers are more empowered than they were before digital communication were so prevalent motivate your answer?

Do you agree with the idea that customers are more empowered than they were before digital communication were so prevalent motivate your answer?

What is the set of activities through which a product or service is created and delivered to customers?

What is the set of activities through which a product or service is created and delivered to customers?

True or false: value means that customers perceive a product as a good quality at a fair price.

True or false: value means that customers perceive a product as a good quality at a fair price.

What do you call a set of customers or clients who are already using a particular product or service?

What do you call a set of customers or clients who are already using a particular product or service?

When a producer was reviewing a potential customers coverage written by another company the producer made several remarks?

When a producer was reviewing a potential customers coverage written by another company the producer made several remarks?

A customer’s email address would most likely be stored in which category of a customer profile?

In which of the five basic supply chain activities do you support customers and product returns quizlet?

In which of the five basic supply chain activities do you support customers and product returns quizlet?

In the basic supply chain deliver refers to planning for transportation of goods to customers.

In the basic supply chain deliver refers to planning for transportation of goods to customers.

What is the result of the price charged to customers multiplied by the number of units sold?

What is the result of the price charged to customers multiplied by the number of units sold?

What is the practice of charging different prices depending on individual customers and situations?

What is the practice of charging different prices depending on individual customers and situations?

Which communication tool is the most effective in attracting customers towards a service Organisation?

Which communication tool is the most effective in attracting customers towards a service Organisation?

Which term states that businesses must satisfy the customers needs and wants with the right goods at the right time at the right price and at the right place?

Which term states that businesses must satisfy the customers needs and wants with the right goods at the right time at the right price and at the right place?

What occurs when a business is defined in terms of goods and services rather than by the benefits customers seek from it?

What occurs when a business is defined in terms of goods and services rather than by the benefits customers seek from it?

Is the actors close to the company that affect its ability to serve its customers the company suppliers marketing intermediaries customer markets competitors and public?

Is the actors close to the company that affect its ability to serve its customers the company suppliers marketing intermediaries customer markets competitors and public?

What characteristic of cloud technology helps minimize storage costs by allowing customers to pay only for what resources they use?

What characteristic of cloud technology helps minimize storage costs by allowing customers to pay only for what resources they use?

Which concept describes matching the characteristics of a product to a customers needs and wants?

Which concept describes matching the characteristics of a product to a customers needs and wants?

Marketing element referring to what goods, services, or ideas a business will offer its customers

Marketing element referring to what goods, services, or ideas a business will offer its customers

Which term refers to all activities involved in making products goods and services for customers?

Which term refers to all activities involved in making products goods and services for customers?

Which is not included in the three dimensions in the relationships with customers of a firm a richness B exclusiveness c affiliation d reach?

Which is not included in the three dimensions in the relationships with customers of a firm a richness B exclusiveness c affiliation d reach?

Is one that describes how do you determine the number of service units that will minimize both customers waiting time and cost of service *?

Is one that describes how do you determine the number of service units that will minimize both customers waiting time and cost of service *?

How can it be described to satisfy all the customers demand via product which is determined as per?

How can it be described to satisfy all the customers demand via product which is determined as per?

When you ask how will my customers receive this sales promotion which step in the process of generating out of the box sales promotion ideas are you completing?

When you ask how will my customers receive this sales promotion which step in the process of generating out of the box sales promotion ideas are you completing?

Which promotion option enables marketers to target specific groups of customers so that they can focus their promotional efforts to get the best results?

Which promotion option enables marketers to target specific groups of customers so that they can focus their promotional efforts to get the best results?

What metric helps companies better manage customer relationships and provides insight into how well the entire marketing funnel serves customers 1 point?

What metric helps companies better manage customer relationships and provides insight into how well the entire marketing funnel serves customers 1 point?

What is the term for any form of communication that businesses use to inform persuade or remind potential customers about their products?

What is the term for any form of communication that businesses use to inform persuade or remind potential customers about their products?

Do psychodynamic psychologists believe that behavior is aimed at satisfying conscious desires and wishes?

Do psychodynamic psychologists believe that behavior is aimed at satisfying conscious desires and wishes?

Ethical dilemmas often arise out of the conflicting desires of managers, employees, and customers.

Ethical dilemmas often arise out of the conflicting desires of managers, employees, and customers.

Which utility is created by making a product available in a location convenient for customers to purchase?

Which utility is created by making a product available in a location convenient for customers to purchase?

Organizations that help other organizations sell their goods or services to customers are called

Organizations that help other organizations sell their goods or services to customers are called

What do we call integrated knowledge sets within an Organisation that distinguish it from its competitors and deliver value to customers?

What do we call integrated knowledge sets within an Organisation that distinguish it from its competitors and deliver value to customers?

Crm __________ technologies help organizations identify their customers across other applications.

Crm __________ technologies help organizations identify their customers across other applications.

What maintains customer contact information and identifies prospective customers for future sales?

What maintains customer contact information and identifies prospective customers for future sales?

What is the ebusiness model which applies to customers offering goods and services to each other over the Internet group of answer choices?

What is the ebusiness model which applies to customers offering goods and services to each other over the Internet group of answer choices?

Which of the following are acceptable ways to ask a customer’s permission to provide alternatives?

Which of the following are acceptable ways to ask a customer’s permission to provide alternatives?

What is the best thing the employee relations specialist can do to serve the line manager customers?

What is the best thing the employee relations specialist can do to serve the line manager customers?

Which of the following terms can be defined as the extent to which a firm fulfills a customers needs desires and expectations?

Which of the following terms can be defined as the extent to which a firm fulfills a customers needs desires and expectations?

Which of the following control activities may prevent the failure to bill customers for some shipments?

Which of the following control activities may prevent the failure to bill customers for some shipments?